Luxury Double-wall Borosilicate Glass Instant Coffee Storage Jar for Indian Customer

Newray met the Indian client at the Dubai International Food Exhibition. Faisal, a purchasing manager from a well-known Indian coffee product company, initially exchanged business cards and ideas. A month later, this conversation evolved into a specific and demanding project.

Faisal contacted us via email with specific requirements: his client was developing a coffee-flavored beverage and needed a reusable 200ml high-quality double-walled glass storage bottle. This packaging had to be heat-resistant, highly transparent, and possess a luxurious feel to match the high-end positioning of the beverage.

NEWRAY responded quickly, providing a targeted solution. Based on the application requirements, we recommended double-walled borosilicate glass container, known for their excellent heat resistance, lightweight durability, and crystal-clear appearance. To give the client greater flexibility in product positioning, we offered two cap options—food-grade plastic and stainless steel—and immediately arranged samples of both configurations.

Upon receiving the samples, Faisal’s team was highly satisfied with the exquisite craftsmanship, superior transparency, and solid feel of the double-walled airtight glass coffee storage jar. They considered the product a perfect fit for high-end beverage packaging.

However, after the technical aspects were confirmed, the project encountered a critical obstacle: payment terms. NEWRAY’s standard terms—30% down payment, 70% balance before shipment—did not fully align with Faisal’s company’s internal risk control policies. His company proposed an alternative: 50% down payment, 40% before shipment, and 10% after the goods arrived and quality was confirmed. This 10% “quality guarantee” became the focus of negotiations.

Instead of adhering rigidly to standard terms, NEWRAY chose to address the core issue raised by the client: quality assurance. We proposed a constructive win-win solution. Before shipment, a comprehensive quality inspection would be conducted by an independent third-party inspection company mutually agreed upon by both parties. The official inspection report would serve as objective evidence of compliance, thus facilitating the payment of the majority of the remaining balance.

To further demonstrate our confidence in manufacturing quality and logistical reliability, NEWRAY also committed to providing 1% free spare coffee storage glass jar with the shipment to mitigate any extreme transportation risks. This solution, which balanced the interests of all parties, respected the client’s internal compliance requirements while also ensuring our own cash flow efficiency. Faisal and his finance team quickly approved the solution, and shortly afterward, they placed their first order for 20,000 high-quality double-walled luxury lightweight glass container.

In subsequent communications, Faisal stated, “NEWRAY’s professional solution has given us great confidence in establishing a long-term partnership.”

This project once again demonstrates that in international trade, true partnerships are not built on avoiding disagreements, but on understanding each other’s core concerns and transforming challenges into opportunities to build trust. At NEWRAY, we provide not only glass packaging products, but also solutions that drive cooperation forward.